Refund

Returns Policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at customer@flyingfatsheep.co.uk. If your return is accepted, we will send you a returns shipping label, along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at customer@flyingfatsheep.co.uk if you have any questions about returns.

 

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The quickest way to ensure you receive what you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

 

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be automatically refunded via your original payment method.

Please note that it may take some time for your bank or credit card provider to process and issue the refund.